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crwdns2934241:0crwdne2934241:0 Ian lee

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This question was asked I seen you a couple years ago but I was having the same problem and I figured that I put in my answer. I found that if you do not have your phone charged to more than 30% battery and you are unable to do the reset on the phone. I'm assuming because the reset will be cancelled if the phone dies completely. Hope this helps!

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open