crwdns2934241:0crwdne2934241:0 gwendolynward

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Speaker and microphone are both not working

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I can make and receive calls but cannot hear or be heard. There is also no sound for ringing or or tones. We even tried headphones and Bluetooth speaker. No luck. Is there a simple fix or is my phone headed to the technology graveyard?

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Nokia Lumia 1020

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open