The answer above is the most common I've run across but in a few cases a step in setup is overlooked. Besides plugging in the adapter for any first time use this set needs to be plugged into the console once as you would a new controller and then it's works perfectly especially when using headset companion app. Depending on preference in the settings you also need to change sound output to all audio from just chat and turn TV volume off completely to avoid echo. Excellent headset for the PS4 and 3