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crwdns2934243:0crwdne2934243:0 mayer crwdns2934247:0crwdne2934247:0

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Keyboard and trackpad don't work, loose cable?

crwdns2934249:0crwdne2934249:0:

My keyboard and trackpad have now completely stopped working. Before, they would work occasionally, and if it wasn't working I'd just reboot and kind of press on the bottom of the laptop and they would work, but that is no longer working.

The power key is the only one still responding, so I've been using a USB keyboard and mouse, but that isn't exactly practical to bring to classes.

My assumption is that it's a loose cable, as I was told by the Genius bar that the keyboard and trackpad are controlled by the same cable (they told me my laptop was scrapped and I needed to purchase a whole new one...how about no?).

Does anyone have any ideas or advice? What does the cable for the trackpad/keyboard look like so I can open up the bottom and see if it's loose?

Thanks!

crwdns2866306:0crwdne2866306:0:

MacBook Pro 13" Retina Display Early 2015

crwdns2915684:0crwdne2915684:0:

open

crwdns2934251:0crwdne2934251:0:

+313007

crwdns2934241:0crwdne2934241:0 btmiclette

crwdns2947189:0crwdne2947189:0:

Keyboard and trackpad don't work, loose cable?

crwdns2934249:0crwdne2934249:0:

My keyboard and trackpad have now completely stopped working. Before, they would work occasionally, and if it wasn't working I'd just reboot and kind of press on the bottom of the laptop and they would work, but that is no longer working.

The power key is the only one still responding, so I've been using a USB keyboard and mouse, but that isn't exactly practical to bring to classes.

My assumption is that it's a loose cable, as I was told by the Genius bar that the keyboard and trackpad are controlled by the same cable (they told me my laptop was scrapped and I needed to purchase a whole new one...how about no?).

Does anyone have any ideas or advice? What does the cable for the trackpad/keyboard look like so I can open up the bottom and see if it's loose?

Thanks!

crwdns2866306:0crwdne2866306:0:

MacBook Pro 13" Retina Display Early 2015

crwdns2915684:0crwdne2915684:0:

open