Ok everyone. I had this same problem came to Google and read everything it seemed to fail for everyone that has tried.. I contacted the company and it was hard to communicate with them do to language differences. They emailed me the factory reset process. To get past being locked out of your tablet you must do a factory reset. The instructions they sent me did not work lol. I was very frustrated so I started trying all combinations that were possible. This is how I actually successfully fixed the tablet.
1. Press the power button to get the option menu for
Power off
Reboot
Silence phone option.
2. on that menu you have to hold down that power off option on your touch screen while also holding down the home push button on the side of your tablet.
3. This brings up a screen to reboot into safe mode..(these are the 3 steps the company does not tell you that is why no one gets it to work.
4. HIt yes for safe mode and then hold down your power and home buttons on side of tablet till the dopo Logo appears.
5. Release both buttons and hit the power button one time and then hold only the home button down till a menu option appears.
6. Use the home button to move down to factory reset and press the power button to select. Once it says complete then use the power button to select reboot.
Problem solved. Hope this will help everyone out.