crwdns2893792:0crwdne2893792:0 Henry H ,
crwdns2893800:0crwdne2893800:0:
If the machine has power (heats, lights come on) but the pump doesn't make a sound when either the coffee button is pressed or the steam knob is turned, then yes it's possible the pump is completely dead. This is very rare though so I would make sure to check all the wiring and ensure the pump is getting power.
crwdns2892198:0crwdne2892198:0:
open