crwdns2893792:0crwdne2893792:0 Cheryl Hawkins ,
I had the same problem w my Alcatel one touch..I even bought a new battery and a new charger for the phone..still nothing..soo I took the %#*@ thing apart..I unscrewed all the tiny screws, made sure the positive and negative wires were connected and then when all else failed I took my tiny screw driver and bent the port forward..put the battery back in, plugged it in and low and behold.. It started charging! Hope this helps!! Better than waiting two and a half months for a shop to repair it and who's to say they wouldn't of done the very same thing..