If you are connecting via aux cable, the most likely solution is to make sure your cables are fully connected. Check that your cord is firmly connected both to the speakers and the device you are using for playback.
If using a Bluetooth connection, make sure you within the speaker’s range of 30 feet (9.1m).
For more information on your speaker, check out the [[AmazonBasics BTV1 Troubleshooting|AmazonBasics_BTV1_Troubleshooting|new_window=true]] page.