The first thing that I would recommend doing is checking to make sure that the device that you are connecting with is compatible with the AmazonBasics Bluetooth speaker device that you are connecting to. Once you have checked compatibility, make sure that you are with in the specified range for the device to remain connected to the speaker. If the issue is still not resolved check the trouble shooting link for other possible solutions. Good luck! [[AmazonBasics BTV1 Troubleshooting]]