1.Press reset button.
2. Hold down the up volume button and power button together.
3. A menu in English will show up
4. Choose restore option.
5. Dead android with caution sign will appear.
6. Hold down the up volume button and press and release power button.
7. Choose factory reset option
*THIS OPTION IS TO FACTORY RESET ANY PICTURES APPS THAT YOU HAVE ADDED IF THEY ARE NOT BACKED UP WILL ERASED!!!!!