@kerby You seem to be having a host of problems with your machine noteing your 2 other questions . Are these problems related ? Did something happen to the Chrome that could have started all three problems ? Did all the problems start at the same time ? If so was there a water or liquid mishap or damage from a drop or bump. Sometimes when a laptop is carried in a backpack it can get banged around without realizing your doing it. All three problems can be related . The wifi issue could be a damaged nic from a bump as could the speaker problem and a battery can also suffer from rough handling. A little bit of background on the machine could help with the diagnosis