Hope this helps-Calvin Mogilinski
This error is commonly caused by issues with the scanners’ software driver files.
link on Repairing Scanner Drivers in Neat For PC:https://www.neat.com/helpcenter/scanner-problems-in-neat/
instructions on Re-installing Scanner Drivers in Neat for Mac:https://www.neat.com/helpcenter/reinstalling-scanner-drivers-neat-mac/
Once the steps have been performed, restart the computer, disconnect any other third party scanners and attempt to scan your documents again.