My poor Chromebook looks like it was ran over by a Semi truck. At first I noticed that the hinge was popping out on the right side (facing me). Then it forced the hinge cover to misalign. Eventually I looked closer and saw that it was suppose to be supported by a screw mounted into the top cover. "REALLY, METAL TO PLASTIC, ON AN IMPORTANT PART LIKE THE HINGE!" I am disappointed and according to many reviews of the CB, this is a common defect. When I attempted to send it for repair under the warranty, the tech informed me that I'd have to remove any passwords and probably would get a replacement. Now I just leave it open and support the back. Today was the worst the screen says its lost the operating system. "WHY?" "HOW?" WTF? Maybe because I did not send it to be fixed, so the techs disabled my OS? Once a Google Chrome Biggest fan, now the most let down fan. Well at least I'm able to talk about it, I kept in in for about 3 weeks or so. " But hey SAMSUNG, can we get an upgrade on the HINGE!" Opening the dang thing is the first and most important step in using it, I'd invest a bit more $ in that part. Thanks for reading my venting, I plan to order parts and attempt to repair it soon, if it doesn't work out I'm going to bury it, like a dear one it will be missed.
Take care and God Bless, Crazy Google Chrome Lady in CA