If picture messages are not downloading, it might be that there is not available storage in the device in order to download the picture. In order to fix this problem, clear some storage space or expand the memory. If the storage is not the problem, then the SIM card might be damaged and will have to be replaced by a new one. Visit the [[BLU Studio 5.0 II Troubleshooting|Troubleshooting]] page and replacement guides for additional support.