Mine did the exact same thing. I thought he was asking,, which screws in the back do you takeout to get to the USB "connector board".. Mine is also loose, you can touch it with a pencil and it moves around, and looks like it came out of the "case" plastic. I would appreciate and answer too. for example, cant plug in USB ext cable because usb floats around in there and you can't get to the USB connector, without taking back off