I had a bunch of things updating on my phone...I went to bed, woke up the next morning to a white app with a blue bubble next to it that said something to the effect that I needed to tap on the "remote" app to activate it. I don't know what this app is....I tapped on it and it froze up the screen. took my phone to a Verizon dealer and he said this is the second time he has heard of this...he called it a ghost app. he rebooted my phone and the app went away...but then when I turn off the phone and turn it back on it reappears. It is a white icon...I tried dragging it off of screen but you barely touch it and it activates and the phone wont do anything. How do I figure out what app this is and how do I get rid of it?
I had a bunch of things updating on my phone...I went to bed, woke up the next morning to a white app with a blue bubble next to it that said something to the effect that I needed to tap on the "remote" app to activate it. I don't know what this app is....I tapped on it and it froze up the screen. took my phone to a Verizon dealer and he said this is the second time he has heard of this...he called it a ghost app. he rebooted my phone and the app went away...but then when I turn off the phone and turn it back on it reappears. It is a white icon...I tried dragging it off of screen but you barely touch it and it activates and the phone wont do anything. How do I figure out what app this is and how do I get rid of it?