Can you give us more information about your specific problem?
I can't find any troubleshooting information on Brookstone's site, according to [http://www.petitionbuzz.com/petitions/full-refunds-for-all-defective-axent-wear-headphones|this petition] it looks like many users are experiencing issues. You may still be able to get support from Brookstone, I'd try contacting them. Best of luck =)