Device won't boot past "Android logo" splash screen
crwdns2934249:0crwdne2934249:0:
Presently, device will boot past the "Zeki" screen but will hang on the "Android" screen. We've let it sit for more than 60 minutes.
Attempted to do a factory reset.
Physical and online manuals do not address how to do this. Listed technical support has been unhelpful. Attempted at least twelve separate, recommended ways of doing a factory reset using the physical buttons (Pressing multiple combinations of the power button, vol + / vol - / both, and the reset button for varying lengths of time at different times during the reboot process). However, I'm certain I haven't tried every combination of buttons, press durations, and timings.
As a last-ditch effort I'm letting the battery run out in an attempt to make it forget everything, but I don't if that will accomplish anything (or how long that will take--days? weeks?).
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Any advice on how to achieve a factory reset for this device?
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Any advice on how to achieve a factory reset for this device, or otherwise restore functionality?
Device won't boot past "Android logo" splash screen
crwdns2934249:0crwdne2934249:0:
Presently, device will boot past the "Zeki" screen but will hang on the "Android" screen. We've let it sit for more than 60 minutes.
Attempted to do a factory reset.
Physical and online manuals do not address how to do this. Listed technical support has been unhelpful. Attempted at least twelve separate, recommended ways of doing a factory reset using the physical buttons (Pressing multiple combinations of the power button, vol + / vol - / both, and the reset button for varying lengths of time at different times during the reboot process). However, I'm certain I haven't tried every combination of buttons, press durations, and timings.
As a last-ditch effort I'm letting the battery run out in an attempt to make it forget everything, but I don't if that will accomplish anything (or how long that will take--days? weeks?).
Any advice on how to achieve a factory reset for this device?