crwdns2933423:0crwdne2933423:0
crwdns2918538:0crwdne2918538:0

crwdns2934241:0crwdne2934241:0 clivedavies8253

crwdns2934249:0crwdne2934249:0:

Read all of your posts with interest. My Surface 2 started to not turn on st the end of last year and it would then get extremely hot in the area behind the power switch. After a few hours it would resolve. Called support as was getting close to end of warranty got me to remove some software and reboot. Ok for a few days then would not power up, came up with error message. Keeping up?

Called again, could not resolve online, I'm a student and really needed it working so asked to send it for diagnosis. BEWARE! TAKE PHOTOS OF DEVICE BEFORE SENDING!

I sent it away, it came back badly damaged with a note saying 'intentional damage not covered by warranty'.

I went berserk, called them and they only replaced it when I provided photos proving that it was fine before I packaged it.

LET THIS BE A WARNING FOR ANYONE THAT IS ASKED TO RETURN THEIR DEVICE FOR REPAIR!

Hope it helps someone as it nearly cost me another £5-600 as they had to replace it with a brand new Surface 3 and keyboard.

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