The inkjets print heads get so coagulated that ink won't pass through the fine ink jets within the print head. Using the on board cleaning solution seldom fixes this issue, once it gets that bad. In most cases the print head can be soaked in a solution of "ink be gone" and brought back to life. Most of the cases we see at our shop are black ink related, but sometimes the colors. If we cant fix the issue we recycle the machine at no cost to the customer, in most cases.
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=== Update (10/05/2016) ===
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This particular Office jet does'nt have a removable print head, so you have to remove the top cover to get access to the print head. Using a lint free cloth or durable fabric dampen cloth with "windex", fold cloth to be able to slide cloth underneath the print head. Note: you will probably have to unplug the printer when the print head is close to the center, so you can slide print head over this saturated cloth. Let the cloth sit for a couple hours, remove, repeat for a couple minutes removing the final buildup on the print head. Now put the printer back together and run the cleaning test to see if the printer aligns properly.
The inkjets print heads get so coagulated that ink won't pass through the fine ink jets within the print head. Using the on board cleaning solution seldom fixes this issue, once it gets that bad. In most cases the print head can be soaked in a solution of "ink be gone" and brought back to life. Most of the cases we see at our shop are black ink related, but sometimes the colors. If we cant fix the issue we recycle the machine at no cost to the customer, in most cases.