Note: If you've changed your settings on the Google Play Store app (content filters, password protection, etc.), you'll need to set them up again after clearing cache and data.
Hi,
'''First, make sure you have an Internet or mobile data connection.'''
If so try the following one at a time:
1. '''''Make sure Download Manager is turned on'''''
Open your device's main Settings app.
Touch Apps or Application manager (depending on your device, this may be different).
Near the top of your screen, you'll see several sections like "Downloaded," "Running," or "All." Swipe right until you see "All."
Scroll down until you find and then touch Download Manager.
To turn Download Manager on, touch Enable. If you see Disable, you already have Download Manager turned on and don't need to make any changes.
2. '''''Update the date and time on your device'''''
Follow these steps to sync your device with Play Store servers.
a. Open your device's main Settings app.
b. Touch Date and time.
If you see "Automatic date & time" and "Automatic time zone," uncheck them.
Manually change the date and time, so that they are incorrect.
Tap the Home Screen button.
Go back to your Date and time settings (repeat steps a & b).
Manually change the date and time, so that they are correct.
Re-check the boxes for "Automatic date & time" and "Automatic time zone."
3. '''''Clear cache and data'''''
Open your device's main Settings app.
Touch Apps or Application manager (depending on your device, this may be different).
Touch Google Play Store > Clear cache > Clear data.
Touch the back arrow Back arrow.
Select Download Manager > Clear cache > Clear data.
Note: If you've changed your settings on the Google Play Store app (content filters, password protection, etc.), you'll need to set them up again after clearing cache and data.