crwdns2934241:0crwdne2934241:0 Gayle Eberhardt Mitchell

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If you have tried to power cycle the phone and that didn't take care of the problem, try removing the battery using this [guide|49750|link].

If that didn't solve your problem, then the motherboard might be defective and will need to be replaced. Try following the steps on this [guide|49752|link] to replace the defective part.

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