I am experiencing the following issue: "''Double-sided scanning always produces a stray vertical line that runs for the entire length of the backside of a scanned image.'' "
The folks at Neat suggested the following:
''First, let's go through the cleaning process. Please select the link below for your model scanner and follow the steps provided.
For Neat Desk click here
http://www.neat.com/helpcenter/cleaning-neatdesk-scanner/
For NeatMobile click here:
http://www.neat.com/helpcenter/cleaning-neatreceipts-scanner/
Next, you will want to calibrate the scanner with a sheet of plain white printing paper or the provided calibration paper.
To calibrate your scanner:
Open Neat, connect your scanner and click Tools>Scanner>Calibrate in the top right corner of your screen.
*Note: Please follow the onscreen instructions on calibrating your scanner.
Once the scanner has been successfully calibrated, please try scanning once more.
(Mobile Scanner - Scan with the image you would like to capture face down.)
(Desktop Scanner - Scan with the image you would like to capture face up, facing towards you)''
The problem still persists, so I am inclined to think that there is a mechanical issue related to the roller on the left-side of my desktop scanner. Not sure what to do next.
Larry Carrillo