* Make sure that all devices that use a 2.4 GHz signal are at least 3 feet away from both the hand held monitor and the camera unit.
* Make sure the antenna is in the correct position, upright if camera and handheld monitor are on the same floor or laying flat if they are on different floors.
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* If you still have issues, call 1(800) 291-0195 for further troubleshooting.
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* If you still have issues, contact the manufacture through the website: http://infantoptics.com/contact.php
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* Check the troubleshooting page for additional information: https://www.ifixit.com/Wiki/Infant_Optics_DXR-5_Troubleshooting
* Make sure that all devices that use a 2.4 GHz signal are at least 3 feet away from both the hand held monitor and the camera unit.
* Make sure the antenna is in the correct position, upright if camera and handheld monitor are on the same floor or laying flat if they are on different floors.
* If you still have issues, call 1(800) 291-0195 for further troubleshooting.