I had the same problem only the pins in the charging port snapped in half somehow. I didn't do anything to cause this so I am not sure what the issue is. But at any rate I cannot charge my phone with the cable. I bought an external battery charger that came with two spare batteries. However if you do this, pay a little more money and get a good one. I was lost in Montreal because the crappy batteries died quickly and the chargers take well over 8 hours to charge 1 battery.