My neat desk scanner still basically works fine but repeatedly there is either a gray band on the left side of the front page or that same band is simply a poor scan.
Cleaning sand recalibrations sometime will correct the problem for a day or two and then it returns. Reloaded software and drivers but no effect .
By the way I use mine on Macbook pro.
Any Ideas? Neat support is so unhelpful and mostly unresponsive.
Thanks.