crwdns2934241:0crwdne2934241:0 hifi1763

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Ring Tones are Locked and will not sound

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Please Help!

I noticed that my phone was receiving calls and messages but the ringtone was not sounding.

I went to the Sounds Settings and noticed that every ringtone has a red "lock" symbol next to it and none of them will work.

How can I fix this?  Vibrate is the only function that works.

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Motorola W385

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open