crwdns2934241:0crwdne2934241:0 Duane

crwdns2934249:0crwdne2934249:0:

Could restore the phone to eliminate software.

And to get into the phone is not easy, the screen has to come off, the screws are behind the lcd.

Suggest to watch a few videos on this, and I use playing cards when removing the screen for glass replacement.  And take your time!

But I would start with the restore first.

crwdns2915684:0crwdne2915684:0:

open