crwdns2933423:0crwdne2933423:0
crwdns2918538:0crwdne2918538:0

crwdns2934241:0crwdne2934241:0 Leah davies

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Why am I unable to log into my desktop?

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I am able to login by computer but it remains as a black screen with the White mouse on it, I believe it is because of automatic updates. I've tried to change data on safe mode. I'm too scared to reset my laptop or refresh it as I don't want to loose my Microsoft windows. Any help would be appreciated! I'm not a computer expert and probably shown

crwdns2866306:0crwdne2866306:0:

HP Pavilion g7-1150

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open