I have had GE products in my house for over 40 years. I gave our first range and refrigerator to my nephew after we had it for 25 plus years with no trouble. We bought the GE Profile refrigerator, range, and dish washer in 2000 when we remodeled our kitchen. We have had no trouble until we came back from our Son's house, after Thanksgiving, to find everything thawed out in the freezer and a warm refrigerator. A GE trained service technician found the freezer drain tube frozen, not allowing subsequent defrosting melt to drain and froze the circulating fan solid. At first, I was told that because there was no access to this tube, if it kept clogging up, we would have to buy a new unit. A January 6, 2015 bulletin said hooking up the spare drain tube heater and changing the defrost timer would correct this problem. We're back to square one, with the fan freezing up in 12 days after it was "fixed". The technician said he has never seen a Profile unit built like mine! GE's answer... buy a new one. It can't be fixed.
I have had GE products in my house for over 40 years. I gave our first range and refrigerator to my nephew after we had it for 25 plus years with no trouble. We bought the GE Profile refrigerator, range, and dish washer in 2000 when we remodeled our kitchen. We have had no trouble until we came back from our Son's house, after Thanksgiving, to find everything thawed out in the freezer and a warm refrigerator. A GE trained service technician found the freezer drain tube frozen, not allowing subsequent defrosting melt to drain and froze the circulating fan solid. At first, I was told that because there was no access to this tube, if it kept clogging up, we would have to buy a new unit. A January 6, 2015 bulletin said hooking up the spare drain tube heater and changing the defrost timer would correct this problem. We're back to square one, with the fan freezing up in 12 days after it was "fixed". The technician said he has never seen a Profile unit built like mine! GE's answer... buy a new one. It can't be fixed.
I have had GE products in my house for over 40 years. I gave our first range and refrigerator to my nephew after we had it for 25 plus years with no trouble. We bought the GE Profile refrigerator, range, and dish washer in 2000 when we remodeled our kitchen. We have had no trouble until we came back from our Son's house, after Thanksgiving, to find everything thawed out in the freezer and a warm refrigerator. A GE trained service technician found the freezer drain tube frozen, not allowing subsequent defrosting melt to drain and froze the circulating fan solid. At first, I was told that because there was no access to this tube, if it kept clogging up, we would have to buy a new unit. A January 6, 2015 bulletin said hooking up the spare drain tube heater and changing the defrost timer would correct this problem. We're back to square one, with the fan freezing up in 12 days after it was "fixed". The technician said he has never seen a Profile unit built like mine! GE's answer... buy a new one. It can't be fixed.