Thanks for getting back to me so sorry to hear about your phone. I got a dud battery as well, not exactly the same I am waiting on a new battery today. I pray that I don't have the same end result. I spent so much money on phones this year, I had my phone stolen, the one I purchased ended up being a dud and now what I've done to this one. I'm no expert but it was really easy to change out the battery, I'm very disappointed the battery was a dud. Again thank you so much for explaining.