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Solution 1: Check for conditions that might prevent charging

Is the electrical outlet you’re using to charge your Surface working properly?

Try plugging something else into the outlet and see if it works.

Are conditions right for recharging?

It’s best to charge your battery near room temperature. Surface is designed to work between 32° and 95°Fahrenheit (0° and 35° Celsius).

If these things are OK, continue with Solution 2.

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Solution 2: Disconnect cords, remove accessories, and check connections

Step 1:    Unplug the Surface power cord from the electrical outlet. If you have any of the following, remove or disconnect them from Surface:

Power supply

Surface Cover

microSD card

USB devices such as printers, keyboards, or mice

Video or audio cables or adapters

Step 2:    Check the magnetic connectors on the power supply's connector tip and on the charging port (on the side of Surface itself). With the power cord unplugged from the outlet, clean the magnets on the Surface connector tip and the charging port with a soft cloth and a small amount of rubbing alcohol.

Surface RT charging port and connector

Step 3:    Reconnect the power supply to Surface and plug the power supply into a working electrical outlet.

Charging connector on Surface RT

Surface RT

Charging connector on Surface 2

Surface 2

Step 4:    Look at the connector to see if the light is on.

If the light does not turn on, your power supply may need to be replaced.

For more info, contact us.

If the light does turn on, try to turn on Surface.

Step 5:

Press and release the power button on your Surface. The Surface logo should display within a few seconds.

If your Surface turns on, the battery on your Surface is likely still very low. You will need to let it continue to charge for a while. When the battery has a 40 percent charge, install the latest updates to help prevent the problem from occurring again. For more info, see Install Surface and Windows updates.

If your Surface still won’t turn on, try Solution 3.

Solution 3: Force restart

Step 1:    Press and release the power button on your Surface, and allow up to 30 seconds for the Surface logo to appear.

If your Surface turns on, the battery on your Surface is likely still very low. You will need to let it continue to charge for a while. When the battery has a 40 percent charge, install the latest updates to help prevent the problem from occurring again. For more info, see Install Surface and Windows updates.

If your Surface still won’t turn on, continue to Step 2.

Step 2:    Press and hold the power button on your Surface for 30 seconds. The screen will flash during this process, but continue to hold down the power button for the full 30 seconds.

Step 3:    Press and release the power button on your Surface to turn it back on.

If your Surface turns on, the battery on your Surface is likely still very low. Let it continue to charge for a while. When the battery has a 40 percent charge, install the latest updates to help prevent the problem from occurring again

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