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crwdns2893792:0crwdne2893792:0 Bruce ,

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Follow up to "Mark" Our cups seem to be under pressure, not vacuum, possibly due to altitude (over 5k ft).  I push them down so the needle punctures the bottom, then repeat after turning the cup until there are 6-8 holes in the bottom.  Also have better luck with the plastic k-cup you fill yourself.  Before this my brand new machine was clogging and short cycling starting with the second cup!

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