crwdns2934241:0crwdne2934241:0 Asia

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laptop will not restart after I install new program

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My compaq persario cq60 laptop will not restart after i install new program and it ask me to restart. when i click restart it just does nothing until i power it off. ANY HELP ON WHAT IS THE PROBLEM . THXS ASIA

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Compaq Presario CQ60

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open