crwdns2934241:0crwdne2934241:0 Everette Gonsalves

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Your phone might be frozen and is stuck processing information. A restart should reset the phone and unfreeze it. Restart the phone by holding down the power key to pull up a menu. This should override other processes and you should be able to select “Restart” on the menu. If your phone is still unresponsive to touch, go to the troubleshooting page to try other solutions.

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