Again, this may be an issue with the motherboard on your device. In order to remove and replace the motherboard on your device, please visit the [guide|31167|Samsung Galaxy Victory 4G Motherboard Replacement Guide] for detailed steps and pictures on how to remove the motherboard on your smartphone. If you have anymore questions regarding your device, please visit the [[Troubleshooting Samsung Galaxy Victory 4G|Samsung Galaxy Victory 4G Troubleshooting Page]].