I had this happen to a couple of my users before. There are 2 methods that I have used to fix this. But I must ask... Have you or the user backed up the device?
1st method: I know this one will sound weird, but
1. Plug in iPad to power supply
2. Hold the power button and home button until it power powers down
3. Turn back on the iPad and hold down the volume up button.
this way has worked for me on a iPad 2, iPhone 5 and older...although it doesn't always work
2nd method: You really need that back-up now
1. Plug the iPad into your computer and connect to iTunes
2. Hold the power button and home button until it turns off
3. Turn back on the iPad and hold the home button until iTunes sees the iPad in recovery
4. Restore the iPad
5. Please have a back-up
This is how I have fixed it. I hope this helps.
I had this happen to a couple of my users before. There are 2 methods that I have used to fix this. But I must ask... Have you or the user backed up the device?
1st method: I know this one will sound weird, but
1. Plug in iPad to power supply
2. Hold the power button and home button until it power powers down
3. Turn back on the iPad and hold down the volume up button.
this way has worked for me on a iPad 2, iPhone 5 and older...although it doesn't always work
2nd method: You really need that back-up now
1. Plug the iPad into your computer and connect to iTunes
2. Hold the power button and home button until it turns off
3. Turn back on the iPad and hold the home button until iTunes sees the iPad in recovery
4. Restore the iPad
5. Please have a back-up
This is how I have fixed it. I hope this helps.
I had this happen to a couple of my users before. There are 2 methods that I have used to fix this. But I must ask... Have you or the user backed up the device?
1st method: I know this one will sound weird, but
1. Plug in iPad to power supply
2. Hold the power button and home button until it power powers down
3. Turn back on the iPad and hold down the volume up button.
this way has worked for me on a iPad 2, iPhone 5 and older...although it doesn't always work
2nd method: You really need that back-up now
1. Plug the iPad into your computer and connect to iTunes
2. Hold the power button and home button until it turns off
3. Turn back on the iPad and hold the home button until iTunes sees the iPad in recovery
4. Restore the iPad
5. Please have a back-up
This is how I have fixed it. I hope this helps.