Thanks to all of you for such great help. Due to a move, I had my things in storage for about four months. Unpacked it and tried it tonight, it was a no-go. I researched and found this wonderful site! I tried the paper clip to no avail, then I saw both Mark and Cal's posts about the tube being dried out and a burst of air would push the water through. Well, I didn't have anything to push air hard enough to shoot water through the tube except my bike pump. It did the trick! I just positioned the end of the pump (w/o the needle) right over the water hole. Take the water tank off and you will see it. I pumped hard about three times and water came pouring out of the spot where the coffee comes out. Thanks to all of you!! Susan