Got this message and it worked. Take the battery out. Wait 30 seconds, put it back in and reboot.
Chat InformationPlease wait for a Samsung Agent to respond.
Chat InformationYou are now chatting with 'Kathy'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Chat InformationYour Issue ID for this chat is LTK1125601081130X
Kathy: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: I have a samsung Galaxy 3 that is one year and 11 months old and has frozen to a screen that says "factory mode", "Product Name: SGH-7747" "custom binary download: no" more...
Kathy: I understand that your phone is stuck at " Factory mode" . Am I correct?
Visitor: it has Loyd and says "Downloading...Do not turn off target!!" It has been in this mode for 12 hours.
Visitor: loyd the green andriod guy
Kathy: Yes, I understand your concern.
Kathy: I'll try my best to fix the issue.
Visitor: thanks
Kathy: You're welcome.
Kathy: Do you have the device with you ?
Visitor: yes
Kathy: Lets perform Soft Reset on your device, it will refresh the internal circuitry of your device.
Visitor: ok
Kathy: Please follow the steps mentioned below to perform a soft reset on your Phone.
1. Turn off the handset.
2. Remove the battery and wait for 30 seconds.
3. Reinsert the battery and turn ON the device.
Kathy: Please do not press and other keys while perform "Soft reset".
Visitor: it won't turn off. should i skip to #2 and pull the battery?
Kathy: Please do.
Visitor: hold on please
Kathy: I am with you.
Kathy: Should I provide you link for removing the back cover?
Visitor: i've got it. its appearing to start back up
Kathy: Great !
Kathy: Please let me know if you are able to see the home screen.
Visitor: yes
Kathy: Great !
Kathy: It seems the issue is fixed.
Kathy: You will see sometimes the "Downloading...Do not turn off target!!" if you press any other key while powering on the phone.
Kathy: Please do not press any keys while powering On the phone.
Visitor: Oh, I must have had the side buttons pressed while I was plugging the phone in. But it was powering down because the battery was at 1%.
Kathy: Yes, while powering On you must have pressed any other key.
Visitor: it was powering itself off. I did not try to power it on. Oh well. I'm just glad its fixed. thank you
Kathy: You're welcome.