Charging mine with the rapid charger and BlackBerry sign facing up right as I read all lol but it could also be the rapid charger like it is for me. This holding everything upside down works for me cause I saw on the part where it connects (the three prongs ) to the playbook, one (the middle one ) Is lower than the other ones saw a video on YouTube can't find it now or I would post it but said the spring gave out and that why it doesn't stay up but if you hold it upside down it falls down to the same level as the other two and whala it can now charge thanks hope this can help someone else.