I agree with Brian. I own a cell phone repair shop and I now stay far away from 5C's. These phones are nothing but trouble. Literally just had a lady come through with her screen popped out of the frame, which I've seen this 4 or 5 times previously. I popped in the screen, and there is no life to it at all! Even plugged in a new battery and nothing comes up on the screen, but 'chirps' when I plug it in to the charger every 5 seconds. This is a huge problem I've noticed. Take it to Apple and hopefully they will replace it under their warranty.