Mary Fallin, "on the bottom left corner there was a black shattered spot." sounds like a broken LCD. we can confirm this once you post an image of your damaged screen, but for now I would suggest to change the display. you'll find some got instructions [http://www.instructables.com/id/Samsung-Intensity-2-U460-LCD-replacement/|on here,] and a decent video [https://www.youtube.com/watch?v=t1NKfDORMV0|on here.] Hope this helps, good luck