crwdns2934243:0crwdne2934243:0 Walter Galan

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I haven't used my printer for some time so the cartridges had dried up. I was advised to soak the black cartridge in warm water for a few minutes which I did. It still didn't work when I reinserted it so I bought a full, new set of cartridges (not Brother!). The other colours are fine but the black won't print at all, not a glimmer.

Brother have said they can't help because I haven't used there cartridges.

Is it time to throw it away?

Any advice will help  - thanks you

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open

crwdns2934241:0crwdne2934241:0 Christine Hurst

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Black ink won't print

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I haven't used my printer for some time so the cartridges had dried up. I was advised to soak the black cartridge in warm water for a few minutes which I did. It still didn't work when I reinserted it so I bought a full, new set of cartridges (not Brother!). The other colours are fine but the black won't print at all, not a glimmer.

Brother have said they can't help because I haven't used there cartridges.

Is it time to throw it away?

Any advice will help  - thanks you

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Brother Printer MFC 255CW

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open