crwdns2934241:0crwdne2934241:0 Javier

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I removed everything as you suggested and re-installed Itunes,  it worked!

Thank you for taking the time to answer, you have saved an HP windows computer from being listed on craig's list, under the heading, "computer junk for sale"

Thank you Alex22 for your help.

crwdns2915684:0crwdne2915684:0:

open