I just called Amazon and because my Kindle Fire which I paid $200 for a little over a year ago is not under warranty any more, they will not replace it. I am downgrading to a black and white read only Kindle and that will cost me $69. And the problem is that the connection on the Kindle is loose or doesn't connect correctly to the charger. Right now I'm trying to charge it with a magazine under the charger holding it in the "correct" position so it will stay in the charging mode (light orange). What a crock. I am not a happy customer....