Did you have a non nintendo screen protector on? We bought an "icon" brand screen protector. It worked at first the first couple days we had the Wii. The next day, the gamepad became completely unresponsive. After we tried what other people said, which was take the battery out. It worked a little bit. but the screen was jittering back and forth, we couldn't click on anything. Some of the buttons worked again but not all. after troubleshooting for 4 hours, we finally decided to take off the icon screen cover. WOW! Now it works perfectly. My husband had read that nintendo said other screen covers could mess up the Gamepad, and they weren't kidding.