In case if its new item then you need to make sure that whether its the original one or not because there are many cheap after market cartridges are available which either work for very short period of time or hardly be able to detect.
Secondly if its old one then most probably your cartridge has been expired or gone out of order.
You can also perform a head cleaning task by taking your cartridges apart and cleaning the metal contacts with some alcohol swab or perfume.