FATISHA, if it goes right to recovery mode that could mean your device firmware is corrupted (could also be a bad hard drive). Get the firmware [http://www.dell.com/support/drivers/us/en/19/DriverDetails?driverId=R96127|from here], it also has the instructions on that site. If that does not work, you can format your player inside Windows Media Player, that should reset the firmware as well. Do not use any other program i.e. "My Computer" to reformat it. that will not restore the firmware.
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FATISHA, if it goes right to recovery mode that could mean your device firmware is corrupted (could also be a bad hard drive, but start with the easy stuff first). Get the firmware [http://www.dell.com/support/drivers/us/en/19/DriverDetails?driverId=R96127|from here], it also has the instructions on that site. If that does not work, you can format your player inside Windows Media Player, that should reset the firmware as well. Do not use any other program i.e. "My Computer" to reformat it. that will not restore the firmware.
FATISHA, if it goes right to recovery mode that could mean your device firmware is corrupted (could also be a bad hard drive). Get the firmware [http://www.dell.com/support/drivers/us/en/19/DriverDetails?driverId=R96127|from here], it also has the instructions on that site. If that does not work, you can format your player inside Windows Media Player, that should reset the firmware as well. Do not use any other program i.e. "My Computer" to reformat it. that will not restore the firmware.