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crwdns2893792:0crwdne2893792:0 Dan LaBelle ,

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If cleaning out crumbs and such doesn't free the pop-up mechanism you may need outside repair. There is a website, Toastercentral.com that sells used KBT-100 Modern Maid toasters when available, and also says they do repairs on this model. You might try contacting them.

Dan

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open